Cancellation Policy
Plans change. You can cancel any booking for free before your barber arrives.
| When | What happens | Charge |
|---|---|---|
| Before a barber accepts | Your request is cancelled. | Free |
| After a barber accepts | Your booking is cancelled and the barber is told right away. | Free |
| While your barber is on the way | Your booking is cancelled and the barber stops travelling. | Free |
| Barber has arrived, you’re not available for 10 minutes | The booking is marked as a no-show. | ₱100 |
| Your barber cancels or doesn’t arrive | We rematch you with the nearest available barber, or you can cancel. | Free |
- Before a barber acceptsFree
Your request is cancelled.
- After a barber acceptsFree
Your booking is cancelled and the barber is told right away.
- While your barber is on the wayFree
Your booking is cancelled and the barber stops travelling.
- Barber has arrived, you’re not available for 10 minutes₱100
The booking is marked as a no-show.
- Your barber cancels or doesn’t arriveFree
We rematch you with the nearest available barber, or you can cancel.
How to cancel
- 1Open My bookings in the Barbero2Go web app.
- 2Choose the booking you want to cancel.
- 3Tap Cancel booking and confirm. Your barber is told right away.
Refunds
Paid with GCash? Free cancellations are refunded in full to the same GCash account within 1 day, since refunds are processed every day. If a no-show fee applies, ₱100 is kept and the rest is refunded. For cash bookings, the no-show fee is paid before your next booking.
What counts as a no-show
Your barber arrives at your pinned address and you are not available within 10 minutes, after they try to reach you through the app. The ₱100 no-show fee goes to the barber to cover their travel. If you think a no-show was marked by mistake, contact us within 48 hours.
When a barber cancels
If your barber cancels or doesn’t arrive, we rematch you with the nearest available barber at no extra cost. You can also cancel for free. Barbers who cancel or miss bookings repeatedly can be suspended.